Using AOL Desktop Gold is a one stop personalized solution for mails, schedules and many more features. However you might have noticed that you’re AOL Videos just stop playing like that. So here is a quick guide on how to troubleshoot and play videos in AOL Desktop Gold or mail.
Some commonly seen problems
Some of the commonly seen AOL Gold problems include:
- If the AOL mail videos doesn’t load or play but while all other videos are just working fine.
- None of the videos are working
Ways to troubleshoot
AOL Desktop has high end usability and hence it’s not common to face any problem however if the AOL video player won’t play! Try these quick fixes.
A.) Only AOL Videos are showing trouble: If all other videos are playing finely then follow the given steps:
- Check your media player version.
- If you are using an outdated one then uninstall, update and reinstall.
- Try opening the AOL video in compatibility mode.
- To open the video in compatibility mode try:
- Right click the video
- Select on the Properties option
- Choose Compatibility Tab
- Click on checkbox ‘run the program in compatibility mode’
- Select the operating system version from the windows drop down list that appeared
- Save changes
If above troubleshooting steps are not working for you,
- Than you have to 1st logout from AOL gold software, Do close AOL desktop gold.
- Uninstall AOL desktop Software. Next thing do restart your system PC, Laptop or mac.
- Go to AOL desktop gold download page and do fresh installation of AOL desktop gold.
- Login to AOL desktop gold. and play the video.
Continue Troubleshooting.
- Try running the video by reopening desktop Gold
- If still doesn’t open then try to install the latest version of Adobe Flash Player on your device?
- Or you can try to disable all the windows security and software programs that are enabled on your system
- Once all securities are disabled, reload the mail web page
- Open the video
- If the video opens then go to your Antivirus program settings.
- Choose the private browsing settings
- Now check and tap to confirm that you have added www. aol.com to the excluded URL lists
B.) If no video opens:
- Go to the Customize and control button of the browser
- Go to the JavaScript option and allow it to run on all sites
- If still the video doesn’t play then go to the Customized button of open windows browser
- Go to preferences
- Click to Security
- Click on to the internet plug-ins
- Now click on Allow Plug-ins to enable them
- In case the video still shows error then try creating a separate admin account and reloading the AOL Desktop Gold video.
- Or else you might try booting the video in safe mode, by right clicking video
- Choose properties
- Go to compatibility
- Enable run this program in compatibility mode
- You can try disabling ad-block for AOL mails to see if video is running or not
- Try disconnecting all the ad-on devices
- Shut down the system
- Restart after 10 seconds and press Shift immediately after the logo appears on your monitor.
- Disable all third party securities, firewalls, anti-viruses etc.
- As a last resort you may uninstall and reinstall AOL Desktop Gold again.
Visit experts
Above are few of the common troubleshooting ways given? If nothing works it is better to contact AOL Desktop Gold professionals for help.
