Troubled With AOL Login Issues? Here Is a Guide To Troubleshoot

AOL Desktop Gold is a one stop personalized solution for all your emails, schedules etc. provided with top security from AOL. Although its ease of using, and user friendliness at times logging to AOL account creates problem. So if you are having AOL login issues then just follow the steps to troubleshoot.

Need for troubleshooting

An AOL Desktop Gold login issue arises mainly because of:

• Authentication Error

• Blank Screen during Login

• Missing AOL login screen

• Unable to load mail box

• Outdated AOL Gold version

Ways to troubleshoot

Before trying various fixes for AOL email login issues it is advisable to clean the browser history, junk files, cookies etc. For doing that follow the steps:

• Open the browser & simply press Ctrl+H from keyboard to open history page.
• Click to clear browsing data.
• Select all the boxes of download files, histories, cookies, cache, passwords etc.
• Click to Clear data to confirm
• Again, click on Advanced tab and clear all unwanted system files.

If AOL Desktop Gold login still persists then go for advanced troubleshooting.

• Modifying the browser security settings:

For Internet Explorer:

• Check if IE is in its latest version
• Open IE and go to Tools
• Select Internet option and click to Security tab on the new window.
• Select  Internet Zone
• Tap on Enable Protection Mode checkbox
• Click OK
• For adding AOL to its trusted sites, go to Tools, and select Security.
• Choose Trusted Site Zone
• Click to ‘Add this website to zone’ and select https://*.aol.com
• Click OK to confirm
• Restart IE to save the changes
• Click on start button and go to Accessories option
• Choose system tools and go to Internet Explorer option (No-Add ons)

See more:

How to download AOL Desktop Gold?

For Mozilla Firefox:

• Open browser and under the Menu bar is Help button
• Click on help and select ‘Restart with Add-ons Disabled option’
• You can also press and hold the Shift keys while opening the browser
• A dialogue box with two options popup and click to ‘Start in safe Mode’ option.

 i. Alerting and rectifying bookmarks:

• Check your URL
• If using any other URL other than http://mail.aol.com change it in bookmarks list.
• Open the browser and click on bookmarks option from Tools menu on the top right corner.
•  Click on Bookmark manager
• Search AOL page and tap to Edit option
• Change it to http://mail.aol.com
• Click Ok and restart to save.

  ii. Fixing AOL login issues by changing firewalls and browser privacy settings:

  iii. For changing  browser privacy settings:

• Open browser and go to Tools
• Select Internet option.
• Go to Privacy tab and select the desired settings
• Set it as default
• Click Ok to confirm action

 iv. For changing firewall settings:

• Open Control panel in your system
• Go to windows firewall.
• Click on Allowed programs and check  if http://*.aol.com is allowed expressly or not
• Uncheck ‘web filtering’ option
• Restart the browser and login again to AOL account.

 V. Enabling JavaScript when you see ‘GAH Error 7’ message.

• Open the browser and go to Internet option.
• Select Internet option from Security tab
• Tap on custom level and search scripting section
• Go to ‘Active scripting’ and ‘Scripting of Java Applets’
• Click on checkbox to enable them
• Click OK to confirm action
• Go to privacy tab.
• Click on advanced option
• Select ‘Override Automatic Cookies handling’
• Under first and third cookies, check the ‘Accept’ dialogue-box
• Click on OK to confirm
• Restart the browser to save the changes
• Enjoy hassle free AOL email gold

However if login error persists seek out to independent AOL Desktop Gold team for more advanced troubleshooting.